Image by Alf Palacios

Customer and Employee Experience
Centric Development

Business consultant
Image by Alf Palacios

Customer and Employee Experience
Centric Development

Business consultant
 

Methodology

Aim, Structure & Communicate is a methodology that helps businesses:
- Clarify what they are doing & why
- Organize & streamline systems towards these aims
- Communicate effectively internally & externally

Aim

  • Define company values & core competencies

  • Set short and long term goals

  • Provide employees a sense of ownership in achieving these goals

Structure

  • Create an ideal customer journey, compare to existing experience, improve accordingly

  • Align customer expectations with operational realities

  • Employee engagement strategy

Communicate

  • Training is thorough and consistent 

  • Market positioning is clear to employees and customers

  • Clear communication flow to & from stakeholders - including staff

Unite your business towards Shared Goals
Improve Customer & Employee Experience




Service Quality & Loyalty Improve
Higher Revenues & Lower Turnover Costs

Services by Category

Below is a summary of how the micro services combine to the macro solutions. 
Both micro services and macro solutions are available independently and collectively.
Value Articulation 
Goal Setting
Align Stakeholder Motivations
Employee Experience Mapping & Research
Customer Experience Mapping & Research
Service Delivery System Review
Selection, Onboarding & Training System Review
Internal Communications Review & Building
Align Marketing with Operations

Aim

Structure

Communicate

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Initial Consultation

Specific Solutions