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Customer & Employee Centric Development

Business consultant
 

Methodology

How to improve customer experience by focusing on employee experience

Aim

  • Define company values & core competencies

  • Set short and long term goals

  • Provide employees a sense of ownership in achieving these goals

Structure

  • Create an ideal customer journey, compare to existing journey, improve accordingly

  • Align customer expectations with operational realities

  • Employee engagement strategy

Communicate

  • Training is thorough and consistent 

  • Market positioning is clear to employees and customers

  • Clear communication flow to & from stakeholders - including staff

Doing this well creates a brand identity which can be performed by employees and enjoyed by customers
 

Book a Free

Initial Consultation

Using the methodologies described above, we will review your current employee and customer experiences at each phase of interaction. 

 

We will then devise, implement and communicate a plan to enhance what is already working well and while eliminating what isn't useful. 

Specific Solutions