Employee Experience Management
What do staff currently think of their work? How can this be improved?
- 1 hr1 hour
This service aims to improve the quality of the employee experience in order to improve customer experience. Happier, better equipped employees will create a loyal, profitable customer base. Generally, we will conduct surveys of your staff to see where there are opportunities for a positive change. We will also look at the physical environment and job design to improve the quality of their average day's work. A common improvement can also be creating new and improved communication channels laterally and vertically. Staff who can effectively communicate between themselves and report ground level problems to management are likely to feel happier and more empowered.